Library services for the future: engaging with our customers to determine wants and needs
نویسندگان
چکیده
منابع مشابه
“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”
چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...
(special) library services of the future
the future of library services must be considered against the background of a new self-conception of libraries and their definition and of a changing information society. in future, traditional library services will no longer be sufficient to ensure the survival of libraries. they will be required as a basic routine, but the proactivity of the library and its contribution to the overall enterpr...
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ژورنال
عنوان ژورنال: Library Management
سال: 2012
ISSN: 0143-5124
DOI: 10.1108/01435121211279830